How to submit a support case on MyOneTrust

robyn_lee

STEP 1

Register and sign in for MyOneTrust if you have not already. You only need to register once.  

Click here to Register for a MyOneTrust account: https://my.onetrust.com/s/login/SelfRegister?language=en_US&startURL=%2Fs%2F%3Ft%3D1587743884774

STEP 2

Go to the support case page. Type at least 3 characters into the "Tell us about your issue" window to reveal the banner to submit a support case. Click the banner to show the support form.

Click here to go to the support case page: https://my.onetrust.com/s/helptopics?language=en_US&id=1#support-ticket

 

STEP 3

Fill out the support form.  

For Cloud, select "GRC & Security Assurance". For Module, select "Certification Automation"

The Account ID field does not need to be filled in.

 

For more information about the changes to support, click here: https://community.tugboatlogic.com/discussion/693/improvements-and-changes-to-support

john_e_ahrens

What happened to the Tugboat support ticketing? IO need help with submitting a ticket and looks like things have changed ...can you help me?

abhitosh_chaudhuri

Hello John,

The Tugboat logic now known as Certification Automation's ticketing system has been changed to reflect OneTrust's ticketing system. Please follow the steps mentioned in the post above to send us ticket, we are here!

Thanks,

Abhitosh